Withdrawn partners

Your Coop Travel Insurance

Rock Insurance Services Limited arranged policies for travel insurance purchased through Your Coop Travel between 30/04/2019 and 26/01/2026.

Rock continues to administer these policies and provide customer support where applicable.

Policy documents

For policies bought on between 12/12/2025 and 26/01/2026:

Claims

To make a claim on a policy bought between 27/06/2022 and 26/01/2026:

For Emergency Medical Assistance while abroad, call:

Open 24/7

To make a claim please call:

Open Monday-Friday: 9am to 5pm

If you purchased your policy between 27/06/2022 and 11/12/2025 with optional Gadget cover:

Please call the number below to make a claim under the Gadget Cover section of your policy:

Open Monday-Saturday: 8am to 5:30pm

To make a claim on a policy bought between 25/04/2019 and 26/06/2022:

To make a claim online or over the phone:

Make a claim

Open Monday-Friday: 9am to 5pm

Claims Complaints

For complaints about how a claim or assistance case has been handled for policies bought between 28/06/2022 and 26/01/2026, you should contact:

Complaints Team
AXA Partners
The Quadrangle
106-118 Station Road
Redhill
RH1 1PR

For complaints about how a gadget claim has been handled for policies bought between 28/06/2022 and 12/12/2025, you should contact:

Claims Administrators

Customer Relations

Citymain Administrators Ltd

Lakeside, 3000 Western Road

Portsmouth

PO6 3FQ

For complaints about how a claim has been handled for policies purchased between 25/04/2019 and 27/06/2022:

Reactive Claims Limited

PO Box 353

ALTON

GU34 9LE

For complaints about how a medical assistance case has been handled you should contact:

The Mayday Group

1 Clifton Mews

Clifton Hill

Brighton

BN1 3HR

Page last updated: 02/2026