Withdrawn Partners — Policy Information & Administration
Easy access to information on past products.
This page lists brands and insurance products that are no longer available for sale.
Rock Insurance Services Limited previously arranged these policies and continues to administer policies purchased during the periods specified below.
Although withdrawn from sale, all existing policies remain valid and are managed by ROCK under their original terms.
Below you’ll find support for existing customers, including policy documents, claims information, and how to cancel your policy or make a complaint.
For general customer service enquiries, see the contact details at the bottom of the page. To access policy documents or claims information, select the brand under which you bought your travel insurance.
Travel Insurance Brands
Select your Travel Insurance
POLICY Queries and complaints
Contact Customer Service
If you have questions related to your policy or you need to make an amendment, please contact:
Open Monday-Friday: 8:30am to 6pm, Saturday: 9am to 5pm.
Closed Sundays and Bank Holidays.
Or write to us at:
Customer Services Department
ROCK Insurance Group
Griffin House
135 Hight Street
Crawley
West Sussex
RH101DQ
If you have a complaint regarding the sale or service of your policy, please address these in the first instance to:
The Compliants Team
ROCK Insurance Group
Griffin House
135 High Street
Crawley
West Sussex
RH10 1DQ
If you have a complaint regarding a claim you have made, please select your travel insurance brand above to find the claims information relevant to your policy.
If you are still not satisfied you can contact the Financial Ombudsman Service:
Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London
E14 9SR
Page last updated: 02/2026