Withdrawn partners

Barrhead Travel Insurance

Rock Insurance Services Limited arranged policies for travel insurance purchased through Barrhead Travel between 30/09/2018 and 15/07/2026.

Rock continues to administer these policies and provide customer support where applicable.

Policy documents

For policies bought between 21/11/2025 and 15/07/2026:

Claims

To make a claim on a policy bought between: 27/06/2022 and 15/07/2026:

For Emergency Medical Assistance while abroad, call:

Open 24/7

To make a claim please call:

Open Monday-Friday: 9am to 5pm

To make a Gadget claim on a policy bought between 27/06/2022 and 20/11/2025:

To make a claim online or over the phone:

Make a claim

Open Monday-Friday: 8am to 5:30pm

To make a claim on a policy bought between 23/05/2022 and 26/06/2022:

To make a claim online or over the phone:

Make a claim

Open Monday-Friday: 9am to 5pm

Claims Complaints

For complaints about how a claim or assistance case has been handled for policies bought between 27/06/2022 and 15/07/2026, you should contact:

Complaints Team
AXA Partners
The Quadrangle
106-118 Station Road
Redhill
RH1 1PR

For complaints about how a gadget claim has been handled for policies bought between 27/06/2022 and 20/11/2025, you should contact:

Claims Administrators

Customer Relations

Citymain Administrators Ltd

Lakeside, 3000

Western Road

Portsmouth

PO6 3FQ

For complaints about how a claim has been handled for policies purchased between 29/07/2021 and 26/06/2022:

Reactive Claims Limited
PO Box 353

ALTON

U34 9LE

For complaints about how a medical assistance case has been handled you should contact:

The Mayday Group,
1 Clifton Mews
Clifton Hill
Brighton
BN1 3HR

Page last updated: 06/2026