Withdrawn partners

Netflights Travel Insurance

Rock Insurance Services Limited arranged policies for travel insurance purchased through Netflights between 14/04/2020 and 20/02/2026.

Rock continues to administer these policies and provide customer support where applicable.

Policy documents

For policies bought on between 31/07/2023 and 20/02/2026:

Claims

To make a claim on a policy bought between 31/07/2023 and 20/02/2026:

For Emergency Medical Assistance while abroad, call:

Open 24/7

To make a claim online or over the phone:

Make a claim

Open Monday-Friday: 9am to 5pm

To make a claim on a policy bought before 31/07/2023:

To make a claim online or over the phone:

Make a claim

Open Monday-Friday: 9am to 5pm

Claims Complaints

For complaints about how a claim or assistance case has been handled for policies bought between 31/07/2023 and 20/02/2026, you should contact:

Complaints Team
AXA Partners
The Quadrangle
106-118 Station Road
Redhill
RH1 1PR

For complaints about how a claim has been handled for policies purchased between 14/04/2020 and 30/07/2023:

International Medical Rescue
15 East Links
Tollgate
Eastleigh
Hampshire
SO53 3TG

For complaints about how a medical assistance case has been handled you should contact:

Quality Assurance Team
IMG Global Response
Fitzalan Court
3rd Floor
Fitzalan House
Cardiff
CF24 0EL

Page last updated: 02/2026