Between 10/09/2020 and 15/09/2026, Touchdown operated as an introducer to Insurefor.com Travel Insurance which is arranged and administered by Rock Insurance Services Limited.
Rock continues to administer these policies and provide customer support and Inter Partner Assistance S.A. continues to underwrite these policies, where applicable.
A list of policy documents can be found online at insurefor.com:
For Emergency Medical Assistance while abroad, call:
Open 24/7
To make a claim please call:
Open Monday-Friday: 9am to 5pm
To make a claim please call:
Open Monday-Friday: 9am to 5pm
To make a gadget cover claim online or over the phone:
Open Monday-Friday: 9am to 5:30pm
To make a gadget cover claim please call:
Open Monday-Friday: 8am to 6pm, Saturday: 8am to 5pm
Complaints Team
AXA Partners
The Quadrangle
106-118 Station Road
Redhill
RH1 1PR
Reactive Claims Limited
PO Box 353
ALTON
U34 9LE
For complaints about how a medical assistance case has been handled you should contact:
The Mayday Group,
1 Clifton Mews
Clifton Hill
Brighton
BN1 3HR
Customer Relations Officer
Taurus Insurance Services Limited
Suite 2209-2217
Eurotowers
Europort Road
Gibraltar
Claims Administrators
Customer Relations
Citymain Administrators Ltd
Lakeside, 3000
Western Road
Portsmouth
PO6 3FQ
Page last updated: 09/2026