Travelbag Travel Insurance
Rock Insurance Services Limited arranged policies for travel insurance purchased through Travelbag between 26/04/2019 and 26/05/2026.
Rock continues to administer these policies and provide customer support where applicable.
Policy documents
For policies bought between 31/07/2023 and 26/05/2026:
For policies bought between 17/09/2020 and 30/07/2023:
For policies bought between 14/04/2020 and 16/09/2020:
For policies bought between 26/04/2019 and 13/04/2020:
If you have optional Gadget Cover on your policy:
Claims
To make a claim on a policy bought between: 31/07/2023 and 26/05/2026:
For Emergency Medical Assistance while abroad, call:
Open 24/7
To make a claim please call:
Open Monday-Friday: 9am to 5pm
To make a claim on a policy bought between 14/04/2020 and 30/07/2023:
To make a claim please call:
Open Monday-Friday: 9am to 5pm
Claims Complaints
For complaints about how a claim or assistance case has been handled for policies bought between 31/07/2023 and 26/05/2026, you should contact:
Complaints Team
AXA Partners
The Quadrangle
106-118 Station Road
Redhill
RH1 1PR
For complaints about how a claim has been handled for policies purchased between 14/04/2020 and 30/07/2023:
Reactive Claims Limited
PO Box 353
ALTON
U34 9LE
For complaints about how a medical assistance case has been handled you should contact:
The Mayday Group,
1 Clifton Mews
Clifton Hill
Brighton
BN1 3HR
Page last updated: 02/2026