Withdrawn partners

Travelbag Travel Insurance

Rock Insurance Services Limited arranged policies for travel insurance purchased through Travelbag between 26/04/2019 and 26/05/2026.

Rock continues to administer these policies and provide customer support where applicable.

Policy documents

For policies bought between 31/07/2023 and 26/05/2026:

Claims

To make a claim on a policy bought between: 31/07/2023 and 26/05/2026:

For Emergency Medical Assistance while abroad, call:

Open 24/7

To make a claim please call:

Open Monday-Friday: 9am to 5pm

To make a claim on a policy bought between 14/04/2020 and 30/07/2023:

To make a claim please call:

Open Monday-Friday: 9am to 5pm

Claims Complaints

For complaints about how a claim or assistance case has been handled for policies bought between 31/07/2023 and 26/05/2026, you should contact:

Complaints Team
AXA Partners
The Quadrangle
106-118 Station Road
Redhill
RH1 1PR

For complaints about how a claim has been handled for policies purchased between 14/04/2020 and 30/07/2023:

Reactive Claims Limited
PO Box 353

ALTON

U34 9LE

For complaints about how a medical assistance case has been handled you should contact:

The Mayday Group,
1 Clifton Mews
Clifton Hill
Brighton
BN1 3HR

Page last updated: 02/2026